Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery across Australia typically takes 7–14 business days. You'll receive a tracking link by email once your order ships.
Are your products safe for puppies?
Yes. Our shampoo and detangler spray are gentle, pH-balanced and sulfate-free, and our tools have rounded, skin-safe tips — suitable for both puppies and adult dogs.
Which products are best for matting?
Start with the Doodle De-Tangler™ Slicker Brush for daily knots. For stubborn, thick mats, add the Knot-Buster Dematting Rake. Spritz the Leave-In Detangler Spray before brushing to make it effortless.
What's your return policy?
We offer a 30-day return window on unused items. See our Refund Policy for full details.
How do I contact you?
Head to our Contact page or email us — we reply within 24 hours.